Flights, Transfers & Booking Conditions

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Independent travel, sport, activity holidays, flights and more ...

OUR TEAM

Our team have extensive knowledge and understanding of the properties, resorts and excursions on offer.  Our small team of resort specialists provide expert advice on an individual basis.  We focus on quality holidays and individual arrangements. We treat our guests as individuals and for that reason we provide a discreet support service different to that of your average holiday representatives.  You will not find large welcome meetings held by us, we hope that by the time you arrive in resort we will have already established a relationship and good understanding of your expectations, if you need to meet one of our assistants that can be easily arranged.  

BOOKING INFORMATION

HOW TO BOOK

Booking is easy with ALTITUDE ACTION.  In the first instance either email or call us with your requirements and let us work together and find exactly the best options for you.  Once this is agreed we are happy to hold an option for you for 24 hours if our suppliers allow (Please note we reserve the right to automatically release all options after the 24 hour period, options cannot be held within 3 weeks of departure and we kindly ask you, should you wish to cancel the held option, to contact us and let us know).

CONFIRMING A BOOKING

A booking can be confirmed by email or telephone.  A booking is only confirmed when a booking number has been issued. Once initial payment has been received we will forward you the confirmation via email.  You should check this invoice/ confirmation carefully as it carries the full details of your holiday or booking and costs. Please note that when we receive the initial payment you are accepting our booking conditions.

HOW TO PAY

Our deposit with regard to accommodation, package/activity holiday bookings and excursions is a third of total value (or as dictated by the offer).  The final balance is due 12 weeks prior to departure.  All UK flights are to be paid in full at time of booking. Payment can be made by Visa and MasterCard (a 2.5% charge is applied for administration), Debit Card (accepted without charge or discount) or Bank Transfer (please contact us for our bank details).  We do not accept bank transfers within 14 days of departure.

BOOKING TERMS & CONDITIONS

YOUR RESERVATION:

All of the accommodation, activities and offers advertised on this website are subject to availability.  When you request for your booking to be confirmed and initial payment/deposit is received, where possible, ALTITUDE ACTION allocate that holiday to you at that moment.  It is then that a firm agreement exists between you and ALTITUDE ACTION. We confirm your booking via email and send you a reference number. When we receive the monies due we will email you a confirmation invoice setting out exactly what has been booked and the amount of money paid and, where applicable, the date the remaining balance is due.  Reminders for the remaining balance due are not sent out so it is important for you to ensure your payment is made in good time by the appropriate date.  Please note that there is a 20 pound administration fee per person for late payment.

THE INVOICE

Please check your confirmation invoice carefully (including all names and initials) immediately on receipt.  If there are any inaccuracies it is vital that you let us know immediately otherwise ALTITUDE ACTION assume that all the details are correct. Amendment charges will apply to inaccuracies not brought to our attention within 7 days.

RESOLVING A COMPLAINT

ALTITUDE ACTION are aware that even despite our efforts, problems can arise. It is a condition of our contract that should a problem arise during your holiday you must inform us immediately in writing in order to allow us to investigate and rectify the problem whilst you are in resort.  If you fail to follow this procedure you have deprived us of the opportunity to rectify your complaint and this may affect your rights under this contract.  If you feel that a complaint has not been dealt with appropriately please write to our Guest Services Director detailing, in full, your grievance, lead passenger name, date the problem occurred and your booking reference within 28 days of return.

OUR RESPONSIBILITY FOR YOUR HOLIDAY

We accept responsibility for ensuring that all component parts of your booking with us are supplied to you as described. We cannot accept any responsibility for death, illness or injury caused during your holiday or excursion. It is the responsibility of the guest/individual to ensure that all appropriate private medical or holiday insurance prior to arrival in Turkey. We have taken all reasonable steps to ensure that the suppliers of our services and excursions are safe and reputable and comply with local laws. Please note that in many cases it is Turkish laws and regulations that govern the services provided and these may differ from UK standards. If an excursion is cancelled due to weather conditions or other circumstances beyond our control, our liability is limited  to a refund of the cost of excursion and no compensation will be paid.  Please note that we cannot accept any liability for any sporting activities or excursion booked through local suppliers and not through ALTITUDE ACTION as an inspection will not have been carried out by ourselves.  If, in our opinion, or that of any person in authority, you or any member of your party behaves in such a way as to cause danger, annoyance or distress to any third party or damage to property, we may terminate the holiday of those concerned.  We will have no further responsibility towards such persons including any return travel arrangements.  No refund will be given and we will not pay any expenses incurred as a result of the termination.

YOUR COMMITMENT TO ALTITUDE ACTION

· AGE : Bookings for younger people will not be accepted unless one member of the party is over 18 years of age and the lead name on the booking confirmation.  Infants are classed as those under 2 years of age at time of travel and a charge of 20 pounds per infant is levied to cover administration costs.

· DEPOSITS : At the time of booking you pay an initial payment worth a third of your total holiday cost. Once this is received it constitutes acceptance of our booking conditions and a commitment to proceed with the booking and any remaining monies.  Special Offers should be paid in full at time of booking. For those traveling within 12 weeks of departure, full holiday payment is required.

· INSURANCE: It is essential that you have valid and sufficient insurance cover, we accept no responsibility for those that travel without cover.

· PAYING THE BALANCE: You must pay the remainder of the balance as shown on your booking confirmation at least 12 weeks prior to departure. If payment is not received by the due date you could be liable to cancellation fees of up to 100% of the holiday price, because, in this case we reserve the right to treat your booking as cancelled at any time or date up to departure. If we do not treat the holiday as cancelled we reserve the right to charge a fee for late payments.  It is important then that you pay the balance by the due date and inform us in writing or via confirmed email if you wish to cancel the agreement at any point.

· PASSPORT, VISA & IMMIGRATION REQUIREMENTS: Your passport and visa requirements and any other immigration issues are your responsibility and you should confirm these with the relevant embassies or authorities.

· HEALTH REQUIREMENTS: There are currently no compulsory vaccinations required for travelers to Turkey. If you have any concerns please consult your doctor or GP prior to departure.

IF YOU CHANGE YOUR BOOKING

If you wish to change your booking to another product on this website, or if you amend your booking after it has been confirmed but outside the cancellation period as outlined below, we will endeavor to help if possible but may not be able to accommodate your request and we have no obligation in this respect.  If we are able to make the change a 10 pound administration charge will be applied per booking for each change necessary. Within 21 days normal cancellation charges apply, it will be necessary for you to pay the new brochure price stated. For all changes it will be necessary for you to pay any costs or charges incurred or imposed by our suppliers in making the change. All requests for changes should be in writing or sent by confirmed email.

TRANSFERING YOUR HOLIDAY

If you are prevented from traveling due to circumstances outside your control e.g. death, accident, illness, witness summons or redundancy of yourself, you may transfer your booking to another person providing the airline, excursion management or accommodations allow.  The arrangements should remain exactly the same as the original and you should alert us by confirmed written email and give us at least 21 days notice (An administration charge of 30 pounds per person applies).  You must also agree to pay all costs incurred by us or our suppliers to make this change. Any transfer requests received within 21 days of departure will be treated as a re-booking and full costs apply.

CHANGES IN RESORT

Should you wish to change your booking once in resort this may be possible but will require immediate payment by credit, debit card or sterling. As this will alter your booking contract it is vital the you liaise with our overseas representatives and give the reasons and new arrangements in writing.

CANCELLATIONS

Should you, or a member of your party, wish to cancel you should inform us immediately in writing or via confirmed email. Verbal cancellations will not be accepted.  A cancellation is not accepted until a confirmed email or letter is received by us. To cover our estimated loss caused by cancellation as we may not be able to re sell your holiday or sell it for the same price, we must make a charge payable by you.  This is worked out on the following scale:

 

 

 

 

 

 

 

If one or more people choose to cancel this may result in a room being under occupied and the remaining people on the booking may have to pay any relevant single supplements or surcharges to retain the booking. If reasons for cancellation falls within your insurance policy, you should make a claim direct to the insurance company for the recovery of charges.

DURING YOUR HOLIDAY

The accommodation or trip we provide is only for use of the passengers shown on the booking confirmation as confirmed by ALTITUDE ACTION. Sub-letting, sharing or assignment is strictly prohibited.  You are responsible for any damage caused to the property during your holiday.  If you are responsible for any damage or loss of property all costs in this respect should be met and paid for by you locally.  Please note that a property owner or ALTITUDE ACTION Manager may remove anyone whose behavior is deemed disruptive or adversely effects the enjoyment of the other guests.

DATA PROTECTION

In order to process your booking and to ensure your travel arrangements are correct we need to you the information you provide such as name, address, special needs or dietary requirements etc. 

            

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TRANSFERS

Prices listed on this site do not include transfers unless stated. We work with a local, reliable firm in order to offer our guests airport transfers in modern air-conditioned vehicles.

PRIVATE TRANSFERS: Should you wish a private transfer the following rates are per air-conditioned vehicle listed each way:

DALAMAN AIRPORT    To/From       OLU DENIZ, HISARONU, OVACIK, KAYAKOY & FETHIYE  (Approx 1.15 Hours)

FIAT DOBLO (1-4 Guests)                        45 POUNDS

MERCEDES VITO (1—8 Guests)             55 POUNDS

MERCEDES VOLT (1-14 Guests)           70 POUNDS

ANTALYA AIRPORT         To/From OLU DENIZ, HISARONU, OVACIK, KAYAKOY & FETHIYE     (Approx 3.5 Hours)

FIAT DOBLO (1-4 Guests)                        105 POUNDS

MERCEDES VITO (1-8 Guests)               130 POUNDS

MERCEDES VOLT (1—14 Guest)           160 POUNDS

FLIGHTS

ALTITUDE ACTION are of the assumption that our guests wish to feel as free and independent as possible.  Our experience tells us that the normal package holidays are short lived and many now look to tailor their vacation themselves.  We can arrange UK single or return flights to fit around your schedule.  In many cases, our busy modern lives mean that we no longer wish to book the average 7 or 14 night breaks.  Subject to availability, we can organize flights from all major UK airports throughout the summer months (April to October) and also offer a limited selection of flights during the cooler winter months.  Please email us with details of when you wish to travel and we will email you back the options we can arrange.

Period before departure in which written cancellation is received by us

Amount of cancellation charge per person cancelling expressed as a % of total excluding amendment charges

More than 42 days                 

15 % 

29—41 days

25 %

15—28 days

45 %

7—14 days

70 %

1—6 days

100 %